Introduction
Hybrid IT infrastructure transformation enables global enterprises to reduce capital expenditure, improve resilience, and increase operational agility. A leading international financial services organization faced high infrastructure costs, complex global operations, and limitations in disaster recovery efficiency. Legacy systems and fragmented environments slowed provisioning and impacted service reliability. By implementing a hybrid IT infrastructure model combined with automation and centralized operations, the organization modernized its IT landscape, improved scalability, and enhanced operational performance across global locations.
Customer
One of the world’s largest family-owned financial institute services companies, operating globally across 50+ countries and serving over 100,000 clients.
Business Objective
- Reduce infrastructure CAPEX and shift to OPEX model
- Improve disaster recovery efficiency with defined RTO/RPO
- Increase IT agility and provisioning speed
- Reduce incidents and improve service reliability
- Modernize infrastructure with hybrid IT architecture
Scope of Services
- Core system and infrastructure support
- Service desk and command center operations
- Application and data center services
- Asset and workplace engineering services
- End-to-end 24×7 infrastructure management
- Hybrid IT and disaster recovery enablement
Benefits
- Reduced infrastructure and operational costs
- Improved disaster recovery efficiency and reliability
- Faster provisioning and improved agility
- Enhanced service reliability through proactive operations
- Scalable and standardized global IT operations
Impact
- 90% reduction in IT infrastructure CAPEX
- 45% reduction in disaster recovery costs
- 30% incidents proactively resolved
- 2× increase in provisioning speed
- 7× improvement in IT agility
