ABOUT THE CLIENT
Digital Property Migration & Next-Gen PMS Development for a Leading US Hospitality IT Provider
BUSINESS OBJECTIVE
A leading Hospitality IT Solutions Provider in the US wanted to modernize its property onboarding process and accelerate the rollout of a next-generation Property Management System (PMS).
With increasing demand from hotel chains for faster integrations, data consistency, and enhanced digital guest services, the client needed to:
- Seamlessly migrate property data from legacy booking systems
- Ensure compatibility with industry Global Distribution Systems (GDS)
- Improve system stability and minimize onboarding delays
- Build a modern PMS with advanced features and scalable architecture
- Strengthen operational reliability through structured BPO & ADM services
SCOPE OF SERVICES
BXI engaged with the client to deliver a comprehensive suite of services across hospitality operations and digital transformation:
1. BPO (Business Process Outsourcing) Services
- Property onboarding support
- Data validation and enrichment
- Hotel system configuration & GDS alignment
- Ongoing property maintenance operations
2. ADM (Application Development & Maintenance) Services
- Application enhancements across hospitality systems
- Performance tuning, bug fixes, and release management
- End-to-end lifecycle management of the client’s hospitality applications
3. Property Migration & Integration
- Migration of the first wave of property data from legacy booking platforms
- Setup and mapping within the client’s proprietary systems & industry GDSs
- Ensuring data accuracy, availability, and operational continuity during transition
4. New-Generation PMS Development
- Application development for a modern, cloud-ready PMS
- Design of new modules for reservations, operations, housekeeping, and billing
- Integration with CRS, POS, GDS, and hotel service layers
BENEFITS
- Faster Property Onboarding
- Improved Data Quality & System Accuracy
- Scalable, Modern PMS Platform
- Operational Efficiency Gains
- Future-Ready Hospitality Technology Stack
IMPACT
- Enabled the client to rapidly onboard new hotel properties and expand market coverage
- Improved collaboration with global hotel chains due to reliable GDS integrations
- Reduced operational delays and boosted system uptime through BPO & ADM support
- Delivered a next-generation PMS that enhanced competitive positioning
- Strengthened the client’s reputation as a trusted technology provider for hospitality brands
