Customer
Healthcare Digital Transformation for IT Efficiency became a priority for a leading US health provider after a major merger expanded its operations and increased demand on IT services. The health system needed a digital model aligned with care outcomes, not technology-first decisions.
Business Objective
The customer wanted to:
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Improve IT efficiency across a large, multi-entity health system
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Strengthen digital experience for clinicians and care providers
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Align technology investments to business goals and the care roadmap
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Support growth following a major merger and market expansion
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Modernize IT operations without disrupting active clinical workflows
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Enhance digital enablement for nurses and frontline care teams
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Build a foundation for scalable data, trust, governance, and security
Scope of Services
BXI partnered with the health system to:
Strategic IT Alignment
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Worked directly with business leaders to understand care roadmaps and goals
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Mapped technology investments to clinical and operational needs
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Shifted the model from “technology first” to “outcome and use-case first”
Digital Enablement for Clinical Staff
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Prioritized high-impact use cases in nursing workflows
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Implemented solutions to reduce friction in daily tasks
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Used third-party implementation vendor to measure caregiver experience and feedback
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Improved frontline digital tools to reduce effort and improve productivity
Efficiency and Governance Improvements
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Focus on data management, trust, and governance
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Built the foundations for digital scaling across the merged organization
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Established processes to support a larger portfolio of services
Benefits
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Better alignment between business goals and IT execution
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Digital solutions prioritized based on care impact, not technology trends
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Reduced friction in clinical workflows and nursing tasks
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Strong foundation for scaling digital services across merged entities
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Built reliable governance for data management and trust
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Improved caregiver experience measured through direct feedback
Impact
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45 percent cost efficiency gained through improved data management, trust and governance
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30 percent productivity gain through enhanced digital engagement for clinicians
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Improved digital experience for care teams using targeted implementation and feedback loops
