Customer
Consumer Durables IT Efficiency & Digital Enablement is the focus for a well-known Consumer Goods and Consumer Durables company specializing in Home Appliances.
Business Objective
The company set three strategic priorities to support its next phase of growth:
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Improve operational efficiency across IT and business processes
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Expand value-added products and services to grow share-of-wallet
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Increase customer penetration through better digital experiences
The leadership identified IT modernization as a core lever to enable scale, faster time-to-market, and better support for field operations.
Scope of Services
The Consumer Durables company, operating across the U.S., wanted to improve IT efficiency across its portfolio while simultaneously addressing the needs of field staff for a better digital experience.
A significant merger with a neighboring regional Consumer Durables company, combined with market expansion into new products and services, created increased demand for IT services.
To support this growth, the Enterprise Architecture (EA) team began exploring a platform-based approach to deliver core technical capabilities that could solve current challenges and remain flexible for future needs.
Benefits
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Centralized and trusted data management enabled better insight generation
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Standardized governance and validation processes improved control and consistency
Impact
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45% cost efficiency achieved through trusted data management, improved governance, and digital enablement across the organization
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30% productivity gain driven by early digital engagement for field staff, reducing friction in daily workflows
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Digitized workflows improved user experience across digital tools
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Streamlined feedback mechanisms enabled stronger field engagement and continuous improvement
